Purely Solutions Refund Policy

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At Purely Solutions, we are committed to providing you with high-quality products and an exceptional customer experience. We understand that there may be situations where you need to return a product, and we have established the following refund policy to ensure a fair and transparent process.

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30-Day Money-Back Guarantee:

 

Purely Solutions offers a 30-day money-back guarantee from the date of your order placement. This guarantee underscores our confidence in the quality of our products and our commitment to your satisfaction.

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Return Window:

 

You have 14 calendar days from the date of your order to initiate a return and qualify for a full refund. To be eligible, the product must be postmarked or shipped within this 14-day period.

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Responsibility for Shipment/Freight Charges:

 

Customers are responsible for all shipment/freight charges associated with returning a product. We recommend using a traceable shipping method to ensure the safe and documented return of the item.

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Product Condition:

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To qualify for a refund, the returned product must be unused and in its original condition. Please ensure that the product is repackaged with all original cords, tubing, adapters, and documentation that were included when you received it. We reserve the right to deny a refund if the returned product does not meet these criteria.

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Purchase Source:

 

This money-back guarantee is applicable only for products purchased directly from Purely Solutions. Products obtained through third-party vendors or unauthorized resellers are not eligible for a refund under this policy.

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Product Availability:

 

All returned products must currently be available for sale on the PurelySolutions.ca website to qualify for a refund.

Initiating a Refund: To initiate a refund, please contact our customer service team at info@purelysolutions.ca within the 30-day guarantee period. Provide your order details and the reason for the return. Our team will guide you through the return process and provide any necessary assistance.

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Refund Processing:

 

Refunds will be processed within [X] business days of receiving the returned product and confirming its eligibility. The refund will be issued to the original payment method used for the purchase.

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Purely Solutions reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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If you have any questions or concerns about our refund policy, please contact our customer service team for further assistance. Thank you for choosing Purely Solutions.